Resonate™ Terms & Conditions

Effective Date: 16th February, 2026

Last Updated: 16th February, 2026

These Terms & Conditions govern your access to and use of the Resonate™ platform (“Resonate”), owned and operated by D&Co Limited (“D&Co”, “we”, “us”, “our”).

By accessing or using Resonate™, you agree to be bound by these Terms.

If you do not agree, please do not use the platform.

1. Overview of Service

Resonate™ is an AI-powered brand voice rewriting platform designed to assist organisations in aligning written content to their defined brand voice and tone guidelines.

Resonate™ provides automated AI-generated outputs based on user-submitted content and pre-configured brand voice frameworks.

Resonate™ does not replace human review or professional judgement.

2. Eligibility & Access

Access to Resonate™ is granted to approved users under a valid subscription agreement with D&Co.

Users must:

• Be authorised by their organisation
• Use the platform for lawful business purposes
• Maintain the confidentiality of login credentials

D&Co reserves the right to suspend or terminate access if these Terms are breached.

3. User Responsibilities

When using Resonate™, you agree that:

• You have the right to submit the content you upload
• Your content does not infringe intellectual property rights
• Your content does not contain unlawful, defamatory, or harmful material
• You will not use Resonate™ to generate misleading, harmful, or unethical content

You are responsible for reviewing and approving all generated outputs before publication.

4. AI-Generated Content Disclaimer

Resonate™ uses artificial intelligence to generate rewritten content.

While the system is designed to align outputs with your brand voice framework:

• Outputs are probabilistic, not guaranteed
• Minor inaccuracies or tonal variations may occur
• Human oversight is always recommended
• D&Co is not liable for decisions made solely based on AI-generated content

5. Intellectual Property

Your Content

You retain ownership of:

• All content you submit
• All rewritten outputs generated for your organisation

Resonate™ Platform

All rights, title and interest in:

• The Resonate™ technology
• AI agent configurations
• Brand voice frameworks (unless otherwise agreed)
• Underlying systems and methodologies

Resonate™ may not be copied, reverse engineered, or replicated without written permission.

6. Confidentiality & Data Handling

D&Co treats all client content as confidential.

Content submitted through Resonate™:

• Is used solely to generate outputs
• Is not shared externally
• Is not used to train public AI models

We implement reasonable technical and organisational safeguards to protect client data.

For more detail, please refer to our Privacy Policy.

7. Licensing & Subscription

Access to Resonate™ is provided under a paid licence agreement.

Licence terms may include:

• Seat-based access limits
• Usage monitoring
• Monthly or annual billing
• Tier-based feature access

Failure to pay licence fees may result in suspension of access.

Specific commercial terms are governed by your signed agreement with D&Co.

8. Expert Support Requests

Users may request assistance from D&Co Brand Voice experts.

Response times may vary depending on:

• Scope of request
• Existing support arrangements
• Subscription tier

Additional fees may apply where support exceeds agreed service levels.

9. Platform Availability

We aim to ensure Resonate™ is available at all times. However:

• Availability is not guaranteed
• Maintenance may occur periodically
• Temporary interruptions may happen

D&Co is not liable for losses resulting from temporary platform unavailability.

10. Limitation of Liability

To the maximum extent permitted by law:

• Resonate™ is provided “as is”
• D&Co does not guarantee specific commercial outcomes
• D&Co is not liable for indirect, incidental, or consequential loss
• Total liability shall not exceed fees paid in the preceding 12 months

Nothing in these Terms limits rights under applicable consumer law where such rights cannot be excluded.

11. Termination

D&Co may suspend or terminate access if:

• These Terms are breached
• Payment obligations are not met
• The platform is used unlawfully

Upon termination:

• Access will cease
• No refunds apply unless required by law or contract

12. Amendments

D&Co may update these Terms from time to time.

Continued use of Resonate™ constitutes acceptance of updated Terms.

13. Governing Law

These Terms are governed by the laws of New Zealand.

Any disputes shall be subject to the exclusive jurisdiction of the New Zealand courts.

14. Contact

For any questions regarding these Terms, please contact:

D&Co Limited
russ@dandco.nz
www.dandco.nz